You will be allowed to take part in decisions about your care and be treated with dignity and respect. You will be encouraged to participate in these decisions, understand the care you are getting, be treated properly and well and encouraged to give feedback.
Patient choices and preferences are respected but where your preferred treatment cannot be followed, the reasons are explained fully.
Discussions will take place in an environment where conversations are not overheard and every effort is made to ensure that you feel comfortable and relaxed.
If you require communication aids, including the use of interpreters, these will be provided to ensure that you fully understand your explanations and discussions and can make informed choices.
The reason for and outcome of diagnostic tests and assessments will be explained to you. These include, for example, radiographs, and blood tests.
All staff at the practice understands the principles of patient confidentiality and routinely follows the practice procedure for ensuring confidentiality of your information.